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The cost of ‘fillers’: why ‘err’ and ‘um’ can clutter our communication and degrade our credibility.
The words we choose to use are incredibly important. When we speak out loud though, formally or informally, it is easy to litter our message with ‘fillers’. Do you know what I mean by fillers? Oh, y’know, they are, like, kind of, basically, those seemingly harmless utterances that, um, slip into our daily speech habitually - and sometimes unconsciously. So why do we use them? Linguists report that fillers are sounds or phrases that we use to give us time to think, such as

Tom Verrall
Aug 11, 20252 min read


What is a Communication Coach?
Being able to communicate effectively is more important than ever. When navigating the professional landscape and all its complexities, the ability to express yourself clearly, confidently, and consistently can make a profound difference in the quality of your relationships and interactions. The role of a communication coach, broadly, is to assist individuals in refining their communication skills to express themselves with more clarity and with greater confidence. No client

Tom Verrall
Feb 16, 20252 min read


The transformative gift of gratitude (and why it makes you a more effective communicator at work)
In a world often focused on the next big achievement or on material gains, the simple act of gratitude can sometimes be overlooked. Gratitude is often framed as simply a personal habit—something that improves mindset or wellbeing. But it also has a practical impact on something more visible: how you communicate. In professional settings, where conversations are often task-focused and time-pressured, small shifts in how you acknowledge others can significantly change how your

Tom Verrall
Oct 21, 20243 min read


The serious subject of play: why play is essential for better communication at work.
‘Play’ is sometimes dismissed as a childish subject and of diminishing significance in adulthood. It is seen as the opposite of seriousness. Something optional. Even unprofessional. This stance is unsurprising. Although most of us were encouraged to follow our instincts to play as younger children (developing vital social, emotional, cognitive and physical skills in the process), we may have suppressed these instincts after adolescence. Society suggests that play is something

Tom Verrall
Sep 9, 20242 min read
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